FAQs
Got Questions?
These are the most common questions Kristina is asked. If you have additional questions, feel free to email her at:
info@kristinavanous.com
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Gicleé prints are the finest and some of the most sought after reproductions in the fine art world!
From the French derivative of gicleur, meaning "to spray", this printing process mists pigment based inks on an archival quality surface. Designed to last up to 200 years, a true gicleé print is stand apart with their extremely high level of quality, longevity and value compared to a standard print.
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Every fine art print is made with great care either through Kristina’s art studio or in partnership with her print foundry in Seattle, WA. Please allow 14 business days for us to create your fine art print for you!
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Cotton rag gicleés are shipped separately from stretched canvas prints and original paintings.
If your order is full of fine art prints and/or loose canvas prints, then they will all ship together.
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Shipping will depend on where you live. If your pieces are being shipped within the USA or Canada, you can expect them within 7-10 business days after it’s been dispatched.
Originals take roughly 2 weeks to prepare for shipment to make sure everything is absolutely perfect and fits snuggly!
Kristina’s studio strives to ship orders as quickly as possible. Occasionally, there may be slight delays in dispatching if Kristina’s artwork is going viral on social media and a lot of orders come in very quickly at the same time. Hallelujah!
Once dispatched, an automated email is delivered to the email you provided at the checkout. You will have access to tracking information that provides you carrier updates as they occur.
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Absolutely! Every piece available for purchase at the studio is available for shipping worldwide. Originals and stretched canvas gicleés are expertly packaged by us and delivered by USPS, Fed Ex or UPS domestically, or DHL internationally.
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Your order confirmation number and invoice is delivered to your inbox automatically after purchase. If you cannot find it in your primary inbox, you may need to check your spam folder.
Packing slips are included with every shipped order and a digital invoice is available within your order confirmation for your records.
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Due to the nature of our expediting process, we are unable to make an exchange of artwork after checkout, so please be sure to choose your perfect piece with great care!
If you need a change on the shipping address, please contact us as soon as possible. Address changes cannot be guaranteed beyond 24 hours from the time of purchase.
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If you have a question about your order, please be sure to ask through the contact page! Kristina receives several DMs daily on social media and if you are following up there about an order, it is extremely likely that is will be missed. The contact page is to keep everything nice and streamlined, so Kristina can get back to you as soon as possible.
Please only use the contact page and not any email address you may find online or on social media. She is not able to guarantee a response as some emails are no longer active.
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If you have ordered a limited edition print or a hand-embellished canvas print, yes your piece will be hand-signed by Kristina.
Standard open edition prints do not arrive hand-signed! Her original signature is of course printed on the fine art print along with the rest of the artwork, but standard open editions will never be available hand-signed.
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To preserve the integrity of Kristina’s works that rise in value over time, originals, limited edition prints and hand-embellished canvases are the only works that arrive with a certificate of authenticity. Open edition prints and standard canvas prints do not come with a certificate of authenticity.
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Kristina has decided to take a step back from accepting commission proposals for the time being to focus on her own creative flow and allow her collections to evolve naturally. If she chooses to offer them again, The Collector's Club will be the first to know!